Which statement describes containment vs corrective action in NCR management?

Which statement describes containment vs corrective action in NCR management?

• A. Containment eliminates root causes; corrective action isolates nonconforming items.
• B. Containment isolates nonconforming items; corrective action eliminates root causes to prevent recurrence.
• C. Containment creates new processes; corrective action changes production schedule.
• D. Containment and corrective action are the same.

Answer: (B)

In NCR management, containment means isolating nonconforming items to prevent their use or shipment, while corrective action targets the root cause to prevent recurrence. Containment is the immediate, temporary step taken to stop the problem from spreading. Corrective action digs into why the nonconformity happened in the first place and implements changes—such as process adjustments, training, or design modifications—to stop it from happening again. This distinction is why the statement that containment isolates nonconforming items and corrective action eliminates root causes to prevent recurrence is the best description. The other options mix up the roles: containment does not eliminate root causes, nor does corrective action merely isolate items; they are about different aims. Containment also isn’t about creating new processes, and corrective action isn’t simply about changing a production schedule.

In NCR management, containment means isolating nonconforming items to prevent their use or shipment, while corrective action targets the root cause to prevent recurrence. Containment is the immediate, temporary step taken to stop the problem from spreading. Corrective action digs into why the nonconformity happened in the first place and implements changes—such as process adjustments, training, or design modifications—to stop it from happening again. This distinction is why the statement that containment isolates nonconforming items and corrective action eliminates root causes to prevent recurrence is the best description. The other options mix up the roles: containment does not eliminate root causes, nor does corrective action merely isolate items; they are about different aims. Containment also isn’t about creating new processes, and corrective action isn’t simply about changing a production schedule.